kdbd's Privacy Policy

What Information We Collect

kdbd collects various types of information to provide its services. This information is gathered from two main sources — information you provide directly and information collected automatically through your use of the platform.

1.1 Information You Provide Directly

Information you provide during registration and account management:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport details (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay or bank account)
• Username and password you create yourself
• Information provided when contacting the support team

1.2 Automatically Collected Information

When you use the kdbd platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Time and date of access to the platform
• Pages visited and navigation patterns
• Gaming activity and transaction history
• Approximate geographic location of the device

How Your Information Is Used

kdbd uses your collected information only for legitimate and transparent purposes. The specific purposes for which your information is used are listed below:

2.1 Account & Service Management

• Creating, verifying, and managing your account
• Ensuring the login and security process
• Processing deposit and withdrawal transactions
• Applying bonuses and rewards
• Managing the VIP program

2.2 Security & Compliance

• Detecting and preventing fraud and unauthorized activity
• Age verification (confirming 21+)
• Meeting Anti-Money Laundering (AML) requirements
• Implementing responsible gaming policies
• Complying with applicable legal obligations

2.3 Service Improvement & Communication

• Resolving technical issues on the platform
• Responding to support requests
• Sending important service-related notifications
• Analyzing and improving user experience
• Promotional communications with your consent

Information Storage & Protection

kdbd gives the highest priority to the protection of your personal information. We implement industry-standard technical and organizational measures to keep your information safe from unauthorized access, disclosure, modification, or deletion.

3.1 Technical Security Measures

• SSL Encryption: All data exchanged between your browser and our servers is protected by SSL/TLS encryption
• Data Encryption: Advanced encryption algorithms are used when storing sensitive information
• Firewall & Intrusion Detection: Server infrastructure is surrounded by secured firewalls
• Regular Security Audits: Periodic security reviews to identify potential vulnerabilities
• Access Controls: Only authorized staff can access personal information

3.2 Data Retention Period

Your information is retained for the entire duration of your active account. Even after an account is closed or becomes inactive, certain information may be retained for a specified period in accordance with legal and regulatory requirements. Once that period has passed, the information is securely deleted or anonymized.

Sharing Information with Third Parties

kdbd does not sell your personal information to third parties for commercial purposes. However, in certain situations, limited information may be shared with trusted partners to provide services.

4.1 Service Provider Partners

We may share limited information with the following types of third parties:

• Payment Processors: bKash, Nagad, Rocket, Upay and associated banking partners receive the information necessary to complete transactions
• Identity Verification Services: To meet Anti-Money Laundering and KYC requirements
• Game Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, and JILI receive minimal technical data to manage game sessions on their platforms
• Technology Service Providers: For hosting, analytics, and security services

4.2 Legal Obligations

In the following situations, we may be legally required to disclose information:

• Upon a court order or a lawful request from a law enforcement agency
• To assist in investigations of fraud or financial crime
• To comply with applicable financial regulations
• To protect the interests and safety of kdbd or other users

Cookies & Tracking Technologies

kdbd uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve your user experience.

5.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the core functionality of the platform — maintaining login sessions, security tokens, etc. Without these, the site will not work properly.
• Functionality Cookies: To remember your preferences, language settings, and other personalized settings.
• Analytics Cookies: To analyze site usage and improve service quality. These cookies do not collect any personally identifiable information.
• Security Cookies: For fraud detection and account protection.

5.2 Cookie Controls

You can control or reject cookies from your browser settings. However, please note that disabling essential cookies may cause some important features of the platform to not work properly.

Your Rights Regarding Your Information

kdbd respects your rights regarding your personal information. Your rights are described in detail below:

6.1 Right to Access & Review

You may request a copy of the personal information kdbd holds about you at any time. We are committed to responding within a reasonable time after receiving your request.

6.2 Right to Correction

If there is any inaccuracy or incompleteness in your information, you may request that it be corrected. Some information can be updated directly from your account settings; for other cases, contact the support team for assistance.

6.3 Right to Deletion Request

In certain circumstances, you may request that your information be deleted. However, due to legal, regulatory, and contractual obligations, we are required to retain certain information for a specified period.

6.4 Opting Out of Promotional Communications

If you do not want to receive promotional emails or notifications, use the "Unsubscribe" option in any email or contact the support team directly. Please note that you cannot opt out of essential service-related notifications (transaction confirmations, security alerts, etc.), as these are necessary for the protection of your account.

Protection of Minors' Information

kdbd strictly provides services only to those aged 21 and above. We do not collect any personal information from minors.

• Age verification during registration is mandatory
• Identity documents are verified in suspicious cases
• If it becomes known that a minor has created an account, that account is immediately closed and all collected information is deleted
• If parents believe their child has registered on our platform, please notify the support team immediately

Special Protection of Payment Information

kdbd takes extra precautions to protect financial transaction information. Your bKash, Nagad, Rocket, or Upay account details and bank account information are stored with the highest level of security.

8.1 Payment Process Security

• All payment transactions are processed through encrypted connections
• Full bank account numbers or mobile banking PINs are never stored on our servers
• Every deposit and withdrawal request is reviewed to verify the transaction
• If an unusual transaction pattern is detected, immediate security measures are taken

8.2 User Responsibilities

You also have a responsibility to keep your account secure. Do not share your password with anyone, use a strong password, and always log out after using a public device. Report any suspicious activity to us immediately.

Changes & Updates to the Privacy Policy

kdbd may update this privacy policy from time to time in light of service expansion, technological changes, or legal requirements.

9.1 Notice of Changes

• Users will be notified by email in the case of significant changes
• The "Last Updated" date at the top of this page will be changed for all updates
• A notice may be displayed on the platform in the case of significant changes

9.2 Continued Use After Changes

If you continue using kdbd's services after an updated policy is published, you will be considered to have accepted the new policy. If you do not agree with the changes, you may request to close your account.

Contact Us

If you have any questions, concerns, or information-related requests about this privacy policy, please contact us through the channels below. kdbd's support team is available 24 hours a day, 7 days a week, in both Bengali and English.